About Us
UR First was founded by industry professionals who witnessed firsthand how many behavioral health facilities were unintentionally overlooking simple yet critical operational progress. These missteps not only limited revenue potential but also impacted patient retention and care continuity. Our mission is to bridge that gap by providing strategic, behind-the-scenes solutions that drive both financial performance and long-term engagement. At the core of UR First are values of professionalism, approachability, and clear communication. We view every client relationship as a true partnership—working together as one team. Our goal is to help facilities deepen their understanding, optimize revenue, and foster a collaborative environment where everyone is aligned, informed, and focused on shared success.
Name-Nicole DeFontes
With over 20 years of experience working in treatment centers nationwide from Florida to California, I bring real-world expertise in every aspect of Utilization Review. I’ve opened and supported numerous facilities, directed UR departments at billing companies, and provided hands-on consulting and training for clinical teams. My strong relationships with Care Managers and Peer Doctors at major insurance companies give me unique insight into securing authorizations and staying ahead of industry trends. I’m extensively trained in ASAM criteria, EMR systems, and the strategies that maximize care and revenue for your facility.
Name- Brett Putman
I have extensive experience with UR, VOB teams, billing companies, and behavioral health facilities. My background has given me a deep and comprehensive understanding of how the treatment world operates from both a clinical and administrative perspective. I enjoy working with clinical teams, and teaching the in's and out's of utilization review.
Unlock Your Facility's Potential
Ready to transform your behavioral health facility's performance?
UR First offers strategic, behind-the-scenes solutions to drive both financial performance and long-term engagement. Invest in knowledge, maximize care, and optimize revenue. We've already helped behavioral health facilities significantly increase revenue, and we're ready to do the same for you.